Guwahati Jal Board receives award for its e-Governance initiative in water supply services

Guwahati Jal Board
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The Guwahati Jal Board (GJB), the water supply and sewerage board of the city of Guwahati, Assam has been conferred with the “Awarding Innovation” by the Centre for Innovation in Public Systems (CIPS) at the Administrative Staff College of India (ASCI) in Hyderabad. The award was bestowed upon GJB for its e-governance and IT initiative titled “Web Based Water Supply Connection Registration & Payment System.”

The Web Based Water Supply Connection Registration & Payment System is a fully digitized system that allows consumers to apply for new water supply connections, pay their water bills, and track their water usage online. The system eliminates the need for paper-based processes and has made it easier and more convenient for consumers to access water supply services.

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The award was presented to GJB at a ceremony held at ASCI on November 9, 2023. GJB was selected for the award after a rigorous evaluation process that included presentations and expert committee assessments.

GJB’s e-governance initiative has been widely praised by consumers. The system has helped to reduce corruption, improve efficiency, and make water supply services more transparent and accountable.


GJB is the first public utility in Assam to receive the “Awarding Innovation” from CIPS. The award is a recognition of GJB’s commitment to innovation and its efforts to improve the delivery of water supply services to its consumers.

The award is also a testament to the growing importance of e-governance in the public sector. E-governance initiatives like GJB’s Web Based Water Supply Connection Registration & Payment System are helping to make government services more efficient, accessible, and transparent.

Alongside the ASCI award, the Guwahati Jal Board has also received the “SKOCH Award” for its innovative e-governance initiative. This award acknowledges the board’s efforts to enhancing consumer management procedures by implementing a portal integrated with GIS technology.

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